Built around the purser, not the guest list

Formal clearance and visa work sits with your appointed clearance agent, and we do not replace them. We coordinate around their process: timing pickups to immigration appointments, running crew to biometric sessions, and making sure nobody is stranded landside because paperwork moved slower than the flight schedule.

Yes. Much of Bali's superyacht traffic sits at anchor off Benoa, Serangan or Amed rather than alongside. We plan around your tender schedule and confirm the shore-side meeting point with the officer of the watch. Where a water shuttle is needed we book it through local operators and tell you exactly who is running it.

No. It is the group's existing hotline desk, staffed in Bali by people who can dispatch a driver, wake a clinic contact, or reach us directly. Response is immediate; resolution depends on the problem, and we tell you honestly which one you are getting.

We escalate to a hospital referral, put transport on it, and stay on the case until the crew member is admitted and the vessel and insurer have what they need in writing. We are not a medical provider and give no clinical advice — our role is getting your crew to the right door quickly.

Either, at the captain's discretion. Some boats prefer a single purser-controlled thread for accountability; on others, crew message the desk directly for personal items and pay for those themselves. Nothing is billed to the vessel without named authorisation.

The working arc: Benoa, Serangan and Sanur; the Kuta–Seminyak–Canggu corridor; and Amed and Padang Bai in the east for vessels staging toward Komodo. For crew changes routed through Lombok or Labuan Bajo, flag it early — the group works those routes too.