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Charts and a laptop on a desk with a yacht in the harbour beyond

Concierge Desk

Three packages, quoted line by line

Priced in USD, itemised before you commit. Third-party costs are never blended into a package — they pass through at documented cost with supplier invoices attached.

The three desk packages

Pick the desk that fits the call

They are designed to stack. A based owner adds a port call file for a busy week, and the guest desk when guests arrive.

Phinisi and motor vessels at anchor off a Komodo island

Port Call Desk

from USD 1,500 per port call

Visiting yachts and superyachts calling at Bali. Complex calls with heavy guest programmes range to USD 3,500.

Phinisi lying at rest in flat water between charters Most asked for

Owner Care Program

from USD 950 per month

Owners basing or leaving a yacht in Bali. A 40-metre programme on weekly visits typically sits at USD 1,800–2,800.

Guests on the aft deck of a yacht at sunset

Charter Guest Desk

USD 120–250 per guest / day

Guests and brokers running a trip from Bali. Programme depth moves the rate within the band.

Combined quotes stay itemised, so you always see which desk earned what.

Market context, with worked examples

In detail

What each package contains

Port Call Desk

One pre-arrival file: electronic declaration and agency appointment, berth or anchorage plan, a provisioning list built with your chef, fuel scheduling with pre-delivery testing, and crew or guest movements — run by a named duty officer.

Owner Care Program

Caretaking visits on a fixed schedule, engine and systems runs, dehumidification and mould control, a monthly report built for owners' offices and insurers, disbursement administration in USD, and compliance tracking.

Charter Guest Desk

The guest-facing layer: airport fast-track through the jet-to-yacht arrival service, restaurants and experiences, water toys and event production, and villa-to-yacht pairing.

Scope detail sits on the shoreside superyacht support and owner services pages.

Guests aboard a chartered yacht on the foredeck

The quote

How a quote is built

Every quote separates the desk fee from estimated third-party costs, names the suppliers where they are already selected, and states what after-hours cover includes.

Which, here, is everything: the duty officer is part of the package, not an extra.

Harbour fees and handling costs explained

Asked at the counter

Four questions about the packages

Forty more in the full FAQ ledger

Request a package quote

Send your vessel or guest party details, dates and what you need handled. The desk replies with the package fit and an itemised USD quote — usually the same working day.