Pre-arrival file
Electronic declaration checks, crew and guest manifests, agency appointment and berth confirmation before you reach the approaches.
Concierge Desk
The yacht keeps sailing. The desk absorbs the shore.
One desk ashore that takes ownership of a Bali port call from the moment you are inbound — berth, clearance, provisions, fuel, crew, guests.
In short
A shoreside concierge serves the vessel and her captain; a charter concierge curates the trip for her guests.
- Both run together on a busy call, and this desk offers both.
- We own no marina, fuel barge or warehouse — the independence is the point.
- One contact, one consolidated account for the captain or management company.
During a call
Five streams, run in parallel
A port call splits into predictable work. The desk runs the streams alongside each other rather than one after another.
Alongside services
Provisioning windows, bunkering slots with pre-delivery testing, waste and laundry, timed around guest movements.
People logistics
Crew changes against flight schedules, fast-track arrivals, drivers, medical appointments and crew days off.
Guest programme
Restaurants, villas, dive guides, cultural excursions and event nights on board.
The duty officer
A named person on WhatsApp around the clock, with authority to re-sequence suppliers when weather, flights or guests move.
Clearance detail sits on the Indonesia clearance and cruising permit desk.
Two desks, often confused
Shoreside or charter
You brief one desk either way. Which one depends on whether the boat or the guest list is the thing that needs handling.
Shoreside desk
Serves the vessel and her captain.
- Client
- Captain or management company
- Covers
- Formalities, berth, fuel, provisions, crew
- Billed
- Per port call or on retainer
Charter desk
Serves the guests and the trip.
- Client
- Owner, guests or broker
- Covers
- Vessel shortlist, route, chef, experiences
- Billed
- Per guest, per day
When guests need a vessel found and a trip built, that runs through the charter curation desk.
Coverage
Bali is the hub, not the boundary
The same desk stages support at Serangan and the east-coast roadsteads, plans fresh top-ups through Labuan Bajo for Komodo legs, and coordinates the far-east file for Raja Ampat through Sorong.
Discretion travels with it. Shore staff are engaged under confidentiality terms, guest names move on a numbered manifest rather than open supplier chatter, and no single supplier ever holds the full picture of the programme.
Working figures
What shoreside support costs
Engaged per port call or on retainer. Third-party charges are billed at documented cost, never blended in.
Full port call file
from USD 1,500 per call
Coordination across clearance, berth, provisioning and fuel scheduling.
Day-rate attendance
USD 250–450 per day
Shorter calls that do not need a full file.
Standing programme
from USD 950 per month
Vessels basing in Bali move to the Owner Care Program.
Quotes are itemised in USD before you commit. Supplier invoices are passed through with documentation, not marked up silently.
The full package structureElsewhere on the concierge desk
What a Yacht Concierge Does
The role in full: six work streams, and where it stops.
Yacht Agent in Bali
Licensed agency, DA management and 24/7 cover.
Owner Care Program
Caretaking, accounts and compliance for a based yacht.
Concierge Service Rates
What you pay for, separated from what is passed through.
Packages & Pricing
The three desk packages, with inclusion tables.
Biaya Jasa Agen Yacht
Rincian tarif keagenan yacht di Bali, dalam Bahasa Indonesia.
Send the ETA
Vessel LOA and draft, arrival window, and what the call needs to achieve — embarkation, crew rotation, maintenance, or all three. The desk replies with a port call plan and one quote.