Formalities
Arrival declarations, temporary import, visas and crew papers — filed with a licensed agent where the port requires one.
Concierge Desk
What a yacht concierge does
One desk for everything around the vessel except operating her — formalities, berths, provisioning, fuel, crew and the guest programme.
In short
A yacht concierge is a single desk that runs everything around a yacht and her people that is not driving the boat.
- Owners use one to protect their time and their asset.
- Captains use one to compress a port call.
- Charterers use one to turn a boat into a holiday.
The scope
Six work streams a desk owns
A yacht touches dozens of suppliers in every port. These are the six a full-service desk quotes on one account.
Berthing
Marina berths, moorings and anchorage plans matched to draft, LOA and the guest schedule.
Provisioning
Galley, cellar, specialty diets and interior stores, consolidated into one delivery window.
Fuel & technical
Bunkering with quality control, engineers, spares sourcing and yard liaison.
Crew logistics
Rotations, flights, accommodation, medical and welfare support.
Guest experience
Arrivals, dining, excursions, events and villa pairing around the cruise.
A narrower luxury concierge may only handle the guest stream. Ask any provider which of the six they own, and which they subcontract blind.
Three different jobs
Concierge, agent, manager
The three are routinely confused, and on a superyacht they stay separate. The concierge is the one that keeps the other two synchronised.
Concierge
Coordinates everything ashore, and the people.
- What it covers
- Everything ashore, daily
- Required in Indonesia
- No
- How it is engaged
- Per port call or per month
- Money
- Passed through at documented cost
Agent
Files formalities with the port authority.
- What it covers
- Port formalities
- Required in Indonesia
- Yes, on entry
- How it is engaged
- Per port call
- Money
- Runs the disbursement account
Manager
Holds long-term responsibility for the vessel.
- What it covers
- The vessel across the year
- Required in Indonesia
- No
- How it is engaged
- Long-term contract
- Money
- Manages the owner's budget
On a small yacht one provider may wear all three hats. This desk covers the concierge and agent roles together, which saves a captain a second relationship.
Who actually needs one
Three situations. If none of them describe you, you may only need a desk for the legs where the marina ends.
In Indonesia, the point where a marina stops covering you is roughly one day east of Bali.
What it costs
Three fee shapes, briefly
Concierge fees follow the same three shapes worldwide. These are the working bands in Bali.
Per port call
USD 1,500–3,500 per call
Visiting yachts and superyachts calling at Bali.
Per month
from USD 950 per month
Owners basing or leaving a yacht in Bali.
Per guest day
USD 120–250 per guest / day
Guests and brokers running a trip from Bali.
Working bands, not quotations, and always plus third-party costs at documented cost.
The full breakdown, with worked examples
In Indonesian waters
How the Bali desk runs it
Indonesia rewards preparation: seventeen thousand islands, a formalities regime that moved to electronic pre-arrival declarations when the old CAIT permit was retired, and a supply chain that thins fast east of Benoa.
The answer is one pre-arrival file per vessel — formalities, berth, provisioning, fuel, crew, guest programme — built before the yacht reaches the approaches, then run by a named duty officer around the clock.
Elsewhere on the concierge desk
Yacht Agent in Bali
Licensed agency, DA management and 24/7 cover.
Owner Care Program
Caretaking, accounts and compliance for a based yacht.
Concierge Service Rates
What you pay for, separated from what is passed through.
Packages & Pricing
The three desk packages, with inclusion tables.
Biaya Jasa Agen Yacht
Rincian tarif keagenan yacht di Bali, dalam Bahasa Indonesia.
Shoreside Superyacht Support
What the desk runs during a call, hour by hour.
Speak to a working desk
The fastest way to understand the service is to brief one. Send your vessel, dates and what you need handled — the reply is an itemised USD quote, usually the same working day.