Forty questions, answered straight

No. The old CAIT permit was retired and replaced by an electronic vessel declaration lodged before arrival. The paperwork burden moved from weeks to days, but accuracy still decides how fast your CIQP boarding goes.

Customs, Immigration, Quarantine and Port authority — the four-agency boarding every foreign yacht clears on entry. With a prepared file and an appointed agent it completes in hours alongside at Benoa; mismatched manifests are the usual cause of delay.

Benoa has limited alongside space for size, which is why much of Bali's superyacht traffic works from anchorage with tender support. The desk confirms what is realistic for your LOA and dates rather than promising a berth it cannot hold.

Serangan and the Benoa roads serve the south; Amed offers a quiet east-coast roadstead; Sanur a convenient sandbar anchorage; Lovina a calm north-coast option seasonally. The desk runs tender-based provisioning, fuel and guest movements to all of them.

By truck to the quay or by barge at anchor, scheduled through the desk with quantity documentation and pre-delivery quality testing — fuel is tested before it touches your tanks, not after.

Yes. Marine spares for a vessel in transit follow a specific customs pathway, and the desk manages the import file, broker and dockside delivery. Documentation quality, not distance, sets the clock — send the parts list and origin before shipping anything.

Waste handling is arranged as part of the port call file, alongside or by service boat depending on where the vessel lies. Book it with the provisioning window so services land in one scheduled visit rather than three.

Yes. Nongsa Point on Batam is the practical western gateway: the desk pre-lodges the entry file so clearance and the first berth happen in one stop, then sequences the passage to Bali with fuel and provisioning planned en route.

One list, built with your chef against the whole itinerary, sourced through vetted chandlers, licensed importers and specialty grocers, then consolidated into a single cold-chain delivery window at the quay or by tender.

Yes. Halal sourcing is native to Indonesia, and kosher, vegan and allergy-controlled lines are sourced through specialty channels with certification documents supplied. Strict programmes need extra lead time for imported certified lines — tell the desk at list-building stage.

Seven to ten days for a full load-out including imported and cellar lines; 48 hours for fresh top-ups. East of Bali the chain thins fast, so the desk locks a Labuan Bajo top-up schedule before departure rather than improvising one under way.

Yes. The crew agency desk recruits and places captains, engineers, interior, galley and deck crew, with certificates verified against issuing authorities and visa pathways handled. Crew-change logistics run separately through crew shore support.

The desk matches sign-on and sign-off to flight schedules, runs transport between airport and vessel, arranges accommodation for overlaps, and coordinates the harbourmaster's crew-list amendments so the paper matches the people on board the same day.

Yes. Appointments at vetted clinics, prescriptions, dental work and physiotherapy are scheduled around watch rotations, with transport handled. For emergencies at sea the desk maintains a standing evacuation chain.

Yes. Galley-ready chefs embark for single cruises, events or owner visits, briefed on your preference sheets before boarding. Permanent galley placements run through the crew agency instead.

Yes. Days off, accommodation, gym and activity programmes, deliveries and personal admin for crew staying aboard, structured under the Owner Care Program so welfare is scheduled rather than improvised.

Fast-track immigration meets guests at the aircraft door, luggage is handled through customs, and a private transfer delivers them to the gangway or tender — one motion, no terminal queues.

Yes. Restaurants, temples and cultural days, dive guides, wellness, shopping with a driver and events afloat are curated per guest list. The desk works from preference sheets, so the programme fits the guests rather than a brochure.

Deck dinners, DJ nights, weddings and corporate formats are produced end to end — styling, staffing, sound, permissions and photography — with one quote and one on-the-day coordinator.

Yes. The villa pairing desk matches villas to the yacht programme, aligns staff and transfers both directions, and keeps dining and security arrangements consistent between shore and sea.

Yes. Guest movements by helicopter and fixed-wing between Bali, Lombok, Sumba and the Komodo gateway are arranged with landing logistics coordinated to the vessel's position.

Yes. Certified dive professionals join from Bali or at destination, with gear serviced and sites matched to guest experience and current windows — from Penida drift dives to Komodo and Raja Ampat programmes coordinated with park rules.

Seabobs, jet skis, e-foils, paddleboards, inflatables and dive gear, supplied through licensed operators with insurance and registration handled, delivered to the swim platform and recovered on schedule — with honest advice on where marine-park rules keep them in the locker.

Yes. Numbered manifests, need-to-know supplier briefs, vetted drivers and confidentiality terms across shore staff are standard for media-sensitive movements. A single point-of-contact protocol keeps any one supplier from holding the vessel's full programme.

Budget the government charges plus agency handling rather than a single sticker price: the declaration itself is inexpensive, and the real line items are clearance charges, sponsorship where applicable and agent fees. The desk states the full position in writing before arrival.

Per person: entrance of roughly IDR 150,000–225,000 for international visitors depending on the day, plus activity fees and a mandatory ranger escort per landing group, with vessel charges on top.

No. Raja Ampat charges a per-person environmental services fee valid twelve months, evidenced by a tag rangers check at dive sites, with vessel arrangements handled via Sorong or Waisai. The desk settles both parks' fees through official channels before guests land.

The desk plans the support skeleton — legs, fuel points, provisioning stops, permits and park windows — and coordinates route detail with your captain. The navigation and the safety call stay with the master, always.

The south-east trades, roughly May to September, favour the Bali–Komodo corridor; Raja Ampat's prime window runs October to April. The desk plans around the monsoon transitions rather than fighting them.

Yes. The controlling document is the customs temporary-import position, which has a defined validity and extension pathway. The desk tracks the window under the Owner Care Program and coordinates extensions before expiry, alongside insurance and survey dates.

Park formalities, ranger scheduling and Labuan Bajo logistics run on local relationships and Indonesian-language coordination. Crew can do it, but they spend guest-programme hours queuing. The shore desk runs it in the background instead.

Logistics run through Sorong: fuel, fresh provisioning top-ups, spares forwarding, crew movements and park administration — planned before the vessel leaves Bali, because improvising in the far east is expensive.